Job Details |
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| Contact Specialist | |
| Job ID: | 00004JWM |
| Category: | Customer Service |
| Location: | CA Camarillo |
| Hours: | 40 Monday to Friday 830am to 500pm |
| Pay: | $18.00 $18.50 |
| Contact Specialist Needed in Camarillo | |
| Job Description Provide professional information and referral services through call center operations. Deliver high quality information and assistance services to contacts from multiple counties specifically regarding calls about the government shutdown. Document all contacts in appropriate databases. Conduct resource searches using multiple programs and databases. Provide follow up and advocacy for contacts. Maintain accurate community resource information. Attend required training sessions. Extended hours may be required during disaster response situations. | |
| Skills Required HS Diploma or GED. 1+ yr of customer service, administrative or call center exp. Strong computer and telephone communication skills. Comfortable handling sensitive calls. Bilingual in Spanish. | |
| Skills Preferred Bilingual in Mandarin, Vietnamese or Cantonese a plus. Familiarity with social services systems a plus. | |