Job Details |
Interested? Email Us | Never Applied? Apply |
| AMS 360 Training Lead/Support Specialist | |
| Job ID: | 00004JKT |
| Category: | SalesMarketing |
| Location: | CA Calabasas |
| Hours: | 40 Monday to Friday 8am to 5pm |
| Pay: | $85,000.00 $100,000.00 |
| Training Lead Needed in Calabasas | |
| Job Description The Training LeadSupport Specialist will be responsible for training and supporting staff in the effective use of the AMS 360 system. This role requires excellent communication skills, a passion for teaching, and the ability to translate complex system functionalities into easy-to-understand training sessions. On-board new employees into AMS360, ensuring they are familiar with the system and can use it effectively. Own and ensure the effectiveness and relevance of the AMS360 training program. Train new and current staff, creating digital tutorials and documentation. Collaborate with other departments to identify training needs and develop customized training solutions. Work with the current AMS360 Administrator to ensure consistency and effectiveness in training and system usage. Provide comprehensive user assistance, identify widespread issues, and troubleshoot effectively. Train others in troubleshooting and tool usage. Serve as an expert in generating and interpreting reports from AMS360. Develop reporting solutions for data-driven analysis, train users on reporting features, and provide guidance on data extraction, analysis, and interpretation. Regularly meet with users and management to enhance user experience, competence, productivity, and overall system success. Review accounts in AMS360 to ensure compliance with company standards and procedures, and work with the operations team to develop solutions for any identified errors. Other duties as assigned. Benefits include competitive compensation, group benefits plan health, dental and vision, paid vacation, holidays and sick days, 401k matching program and education tuition reimbursement. | |
| Skills Required Strong background in Vertafore AMS360. Prior exp with insurance agency operations. | |
| Skills Preferred Prior accounting exp in AMS360. Exp in Insurlink, BenefitPoint, or WorkSmart. | |