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Customer Service Representative II
Job ID:00004H70
Category:Customer Service
Location:CA Camarillo
Hours:40 Monday to Friday 800am to 500pm
Pay:$20.00 $25.00
Great Opportunity Available in Camarillo CA
Job Description
Respond to customer inquiries and process orders. Resolve routine and basic problems and communicate solutions, escalate complex customer issues to other department members or manager for assistance as needed. Accurately process orders, quotes, RMAs for returns andor credits. Track order status and delivery date. Interface between Operations, Supply Chain Management and Logistics. Update and maintain order reports. Follow up on inquiries from customers relating to status of orders, availability of product and related matters. Support Complaints Return and Quality departments. Open customer accounts by recording account information in the customer database and submitting to Accounting personnel. Resolve product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution. Prepare product or service reports by collecting and analyzing customer information. Interface with Purchasing and Production to determine on-time deliveries. Communicate to customer and outside sales representative of any potential issues, advise updates on orders or quotes, secure approved drawings at time of orders, submit Order Acknowledgements. Communicate with Planning on customer forecasts. Create and maintain customer records in master database. Liaise between the Sales team, Engineering, Purchasing, Service, and other departments and systems for price quotes and commercial terms. Coordinate creation of drawings. Prepare quotes and process orders. Input accurate pricing in the ERPCRM system. Assist in the demo and sampling process. Support RFIRFQ activities. Complete department projects. Follow up and respond to queries in a timely manner from internal and external Customers relating to Lead to Order. Support the sales team by assisting with systems, processes, and procedures and other administrative tasks. Assist in coordina
Skills Required
HS Diploma or GED. 3 yrs of customer service exp preparing quotes and conducting customer calls to review order status. Exp using CRM ERP Systems, Syteline knowledge is preferred. Proficient in MS Office.
Skills Preferred
Bio-Pharma or similar industry exp preferred.