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Customer Service Representative II
Job ID:00004H70
Category:Customer Service
Location:CA Camarillo
Hours:40 Monday to Friday 800am to 500pm
Pay:$30.00 $33.00
Great Opportunity Available in Camarillo CA
Job Description
Responsible for assisting the customer by informing, educating, offering options, quoting, processing customer orders. Attracts potential customers by answering product and service questions Opens customer accounts by recording account information and submitting to Accounting personnel. Processes orders, quotes, RMAs for returns andor credits. Resolves product or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution. Prepares product or service reports by collecting and analyzing customer information. Interfaces with Purchasing and Production to determine on-time deliveries. Communicate to customer and outside sales representative of any potential issues, advise updates on orders or quotes, secure approved drawings at time of orders, submit Order Acknowledgements. Communicate with Planning on customer forecasts. Contributes to team effort by accomplishing related results as needed.
Skills Required
HS Diploma or GED. 5 yrs of exp in Customer Service in a manufacturing or distribution environment. Proficient in MS Office and ERP systems. Strong math and reading skills.
Skills Preferred
Bachelors Degree preferred. Proficient in Syteline ERP System. Previous experience in pharmaceutical, medical device or bio-tech markets a plus. Prior experience working in an ISO 9000 environment a plus.