Job Details

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Customer Service Representative Insurance - Hybrid
Job ID:00004H53
Category:Customer Service
Location:CA Newbury Park
Hours:40 830 to 5 pm M F
Pay:$21.00 $25.00
Great Insurance opportunity in Thousand Oaks
Job Description
Be the face of our agency for your clients and develop great relationships. RESPONSIBILITIES Check to ensure that appropriate changes were made to resolve customers problems.Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Determine charges for services requested, collect deposits or payments, andor arrange for billing.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Order tests that could determine the causes of product malfunctions.Refer unresolved customer grievances to designated experts for further investigation.Resolve customers service or billing complaints with carriers.Review claims adjustments with carriers.Review insurance policy terms in order to determine whether a particular loss is covered by insurance.Recommend greater coverage where beneficial for new or additional services or products.
Skills Required
1 plus year experience with customer service in commercial insurance
Skills Preferred