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|HRIS Associate/Application Support Tech - Remote|
|Hours:||40 85 flexible|
|Exciting Help Desk opportunity Remote|
Under general supervision, the Application Support Tech provides expertise, technical assistance, and administrative support to business applications utilized by program division and departments. Providing support in various special projectsrelated to supported programs including system updates, projects to improve interfaces with other systems, special reporting, and overall system automation improvements. This role is also responsible for timely user support for meeting service level agreements, developing , providing training and user documentation. Ensuring data integrity, maintain user security, provide reporting and analysis of business application data and information as well as maintaining and supporting solutions for existing and new applicationmodules. Provides accurate and timely Service Management and customer service activities through constant Service Level Agreement SLA compliance monitoring. Independently monitor, follow-up, and document work order queue requests, as well as provide technical usertraining solutions. Seeks work ordertrouble ticket automation in service management tool. Serves as application administrator for multiple business applications utilized by relevant program division and departments, and other applications as assigned user security and security group management, regular security audits, and application configurationand setup in accordance with data protection regulations and legislation. Ensures privileged user permission and access rosters are created, maintained, and adhered to once approved by SASR management and CIO. Supports development of existing modules including annual enrollment and file feeds to external, sensitive, technology systems. Providing expert support for all applicationtechnology related questions, troubleshoot, and resolve technical issues with software vendor. Analyze current systems and recommend solutions to resolve problems or improve efficiency. Researches, disseminates, and trains users on know
AA Degree in Computer Science or similar. 3 yrs of application and user account administration. Business or data analyst exp. Familiar with UKGUltiPro Workforce or Enterprise.
1 yr of HRIS exp highly preferred. Advanced proficiency in MS Office. Abila MIP Financial Accounting or similar Financial Mgmt system exp.