Job Details

Interested? Email Us Never Applied? Apply
Loan Service Manager
Job ID:00004HNP
Location:CA Los Angeles
Hours:40 Monday to Friday 8am to 5pm
Pay:$90,000.00 $110,000.00
Great Opportunity Available in Los Angeles
Job Description
Manages and directs all aspects of the mortgage loan servicing functions. Train and develop personnel who are responsible for performing customer facing activities based on their respective role. Ensuring company standards for Quality, Service, Timeliness, and Accuracy are successfully met. Supervise all aspects of servicing for all loans. Manage two staff members in their day to day duties and ensuring goals are met. Assist in making decisions on team staffing, including hiring, and terminations, including coaching annualperiodic performance reviews and disciplinary matters. Processing of borrowers payments by check and ACH. Disbursement of investors checksACHwires. Upload checks to bank for deposit. Email, fax, mail copies of Investors daily disbursement special handling. Process payoff demands and VOM. Process insurance mail daily to check for cancellation notices and updates. Contact trustors regarding insurance cancellation send cancellation letter and to follow up on delinquent payments. Run trustors once weekly late notices. Prepare, print and process payment statements for trustors according to due date. Review and prepare files for foreclosure. Scan check copies end of each month. Maintain trustor records for taxes and insurance. Export new loan files from escrow to loan servicing from TMO. Process loan payoffs. Prepare reconveyance for recording. Prepare, submit and follow up on all bankruptcy paperwork to BK attorney. Prepare month end statements for investors. Process ACH payments for trustors and investors. Process assignments when there is a change of investor. Make decisions to resolve customer issues. Interface with investors, trustors, other clients and companies. Provide excellent Customer service and communications with investors and trustors. Prepare month end statements for investors. Close out month end files for controller. Process balloon notices. Prepare paperwork and submit to auditors. Prepare monthly statements for investors. Prepare del
Skills Required
5+ yrs exp in loan servicing. Prior supervisory or mgmt exp. Understanding of payment process, reconveyances and property, fire Insurance. Attention to detail, double checks work.
Skills Preferred