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Clinical Support Associate - Behavioral Health
Job ID:00004H6J
Location:CA Santa Barbara
Hours:40 Monday to Friday 8am to 5pm
Pay:$19.88 $24.36
Great Opportunity Available in Santa Barbara
Job Description
A Clinical Support Associate CSA is assigned to one of several Health Services clinical units. These units include Utilization Management, Case Management, Care Coordination, Disease Management, Behavioral Health and Pediatric-Whole Child Model program. The CSA is responsible for accurate and timely data entry and data collection. The CSA interacts with other CenCal Health employees, providers, and members. Depending on unit assignment and as overseen by the manager or their designee, a CSA may be responsible for processing authorization and referral requests, completing health surveys with members, andor following selected members that need periodic telephonic outreach calls. Timely answering of inbound calls in the Health Services phone queues. Make outbound calls to providers, members, and CenCal Health staff regarding operational processes. Timely communication of conflicts or difficulties with members or providers to the immediate supervisor. Maintain confidentiality and privacy of member information in adherence to HIPAA and Confidentiality laws and regulations. Adhere to CenCal Healths mission, protocols, policies and procedures and meet required performance standards. Timely attendance of Company-wide and department meetings and trainings and, as appropriate, actively participate. Respond to emails, telephone calls, and other modes of communication promptly, professionally and courteously. Interact with CenCal Health employees, members, and providers professionally. Other duties and projects as assigned.
Skills Required
HS Diploma or GED. 1 yr of exp in a medical office, health plan, managed care, hospital or nursing facility working directly with patients and providers. Familiar with basic medical terminology, billing CPT and diagnoses ICD-10 coding.
Skills Preferred
Medical Assistant or Medical Office Professional Certificate can substitute experience. Basic knowledge of Medi-Cal and its covered services.