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Behavioral Health Call Center Manager-Hybrid Remot
Job ID:00004H65
Location:CA Santa Barbara
Hours:40 Monday Friday 8AM to 5PM
Pay:$99,000.00 $126,000.00
Great hybrid remote opportunity in managed care
Job Description
Responsible for the management of the Behavioral Health BH Call Center operations. The Behavioral Health Call Center Manager is responsible for ensuring accurate and efficient handling of all member and provider calls, continuity of care requests, support referrals between County ACCESS lines, support and triage crisis and escalated calls, clinical consultations with providers, accuracy of call tracking for all calls, and supervision of Behavioral Health Call Center Supervisor. Includes monitoring of staffs phone queue adherence, phone call monitoring for quality assurance, handling escalated Behavioral Health calls for members needing to speak with a manager, monitoring performance related to established goals for the department and regulatory requirements.
Skills Required
LCSW license OR Masters plus 2 yrs experience in Mental Health OR Bachelors plus 5 yrs experience in Menatl Health. Min 2 yrs exp leading teams. Exp with training and onboarding staff.
Skills Preferred
Location Preferably local, hybrid schedule 2x a week Goleta office.2+ yrs exp supervising a call centerMedicaidMedicareCommercial, County Mental Health Services and local social service programsSocial Work exp in Medi-Cal, Commercial or Medicar