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|Customer Service Specialist - Hybrid Remote|
|Hours:||40 830 5 M F Hybrid Remote|
|Hybrid Remote opportunity in Chatsworth CA|
Provide customer service and support to families, providers, and other interested parties including the following responsibilitiesOperate main telephone switchboard software program for all sites. Answer calls in a professional manner from parents, providers, and other interested parties who may have questions, concerns, or inquiries. Directing calls to the appropriate partyies or voicemail box and identifying the wrap up code for all calls. Extend a warm greeting to all visitors and verify familys enrollment by checking our system. Announce arrival to the appropriate departments.Organize, open and sort mail andor documents received by parents providers. Accurately and efficiently data enter all documents received. Database log, date stamp all documents and forward to appropriate departments. Speak clearly and courteously and listen attentively to all customers, via telephone or visitors. Be sensitive to surroundings demonstrating appropriate tone of voice and awareness of the presence of other staff andor visitors. Provide parents and providers with requested forms, as appropriate. Provide general clerical support photocopying, filing, faxing, typing, and mail processing. Frequently explain to parents, providers, and other interested parties, about agency programs, policies and procedure. These duties include tasks that are required, but currently comprise of less than of the daily workflow for this jobParticipate in departmental, professional meetings and workgroups, as assigned.Assist various departments in locating documents or information on a time and date of a visitor.All other duties that may be required, as part of the essential functions of the job, as assigned.Job Specifications Strong interpersonal skills the ability to honor confidentiality, and work sensitively and supportively with participating families.Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in a
Ability to converse and write in English and Spanish required. Demonstrated proficiency and experience with Windows-based programs and data entry. 35 WPM typing, accurately
MS Word and Excel experience preferred.