|Interested? Email Us||Never Applied? Apply|
|Customer Care Representative|
|Hours:||25 Monday Friday 8AM to 430PM|
|Great Opportunity Available in Goleta CA|
This position primarily works in an office environment answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer calls and respond to emails to provide customers with product information. Enter new customer information into system, or update existing customer information. Process orders, forms, and payments. Research required information using available resources. Manage and resolve customer complaints. Identify and escalate priority issues by routing calls to appropriate resource. Follow up customer calls when necessary. Document all call information according to standard operating procedures. Other duties as assigned.
HS Diploma or GED. Knowledge of customer service principles and practices. 1-2 yrs of exp in a call center or customer service environment. Good data entry and typing skills. Proficient in Microsoft Office Suite.
Automotive experience andor knowledge of car parts. Knowledge of British cars a plus. Bilingual in Spanish a huge plus!