Job Details

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Inside Sales Representative - Automotive
Job ID:00004G65
Category:Customer Service
Location:CA Goleta
Hours:40 Flexible Full Time and Part Time Hours Available
Pay:$16.00 $16.00
Great Opportunity Available in Goleta CA
Job Description
This position primarily works in an office environment answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Answer calls and respond to emails to provide customers with product information. Enter new customer information into system, or update existing customer information. Process orders, forms, and payments. Research required information using available resources. Manage and resolve customer complaints. Identify and escalate priority issues by routing calls to appropriate resource. Follow up customer calls when necessary. Document all call information according to standard operating procedures. Automotive experience needed for incoming auto part calls.
Skills Required
HS Diploma or GED. 1-2 yrs of exp in a call center, sales or customer service environment. Good data entry and typing skills. Proficient in Microsoft Office Suite. Auto mechanicautomotive experience a must!
Skills Preferred
Knowledge of British cars a plus. Bilingual in Spanish a huge plus!