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Customer Care Dispatcher/Call Center
Job ID:00004G10
Category:Customer Service
Location:CA Newbury Park
Hours:40 Monday to Friday 830am to 530pm
Pay:$16.50 $20.00
Great Opportunity Available in Newbury Park CA
Job Description
Receive high volume of inbound calls, quickly identifying the clients request or problem and efficiently providing the most effective solution. May make outbound calls to existing clients, booking or changing appointments. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution. Express empathy and compassion, taking full ownership of the clients satisfaction. Proactively gain and maintain a full understanding of our portfolio of products and services. Effectively summarize and relay information received to both clients and internal customers. Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments. Efficiently enter accurate and detailed records of customer interactions and actions taken. Consistently follow order entry guidelines with minimal errors. Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts.
Skills Required
HS Diploma or GED. Call center exp required. Exceptional written and verbal communication skills. Ability to talk and type accurately typing speed of at least 40 wpm. Proficient in MS Office.
Skills Preferred
Service Titan knowledge a plus.