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211 Call Specialist - Remote
Job ID:00004FRM
Category:Customer Service
Location:CA Camarillo
Hours:40 Monday to Friday 7am to 7pm Shift Varies
Pay:$14.00 $15.00
Great Opportunity Available in Camarillo CA
Job Description
Deliver high quality, professional information and referral services to contacts and actively support department functions. Assess contact needs, search online database for organizations that are capable of meeting those needs, provide contacts with referrals to multiple organizations and thoroughly document each contact. Provide high quality, multidimensional information and assistance services to contacts from multiple counties. Help each contact identify their health and human service needs. Use of multiple programs and databases for resource searches and information collection. Thorough documentation of each contact. Active participant in keeping resource database updated with accurate information about community resources. Follow-up and advocacy for contacts. Actively support team and management in maintaining and developing services. Report technical or programmatic issues as needed. Attend training sessions and staff meetings as needed. Work varied hours, including nights, weekends and holidays as needed. Extended hours as needed in times of disaster in any county served.
Skills Required
Excellent customer service and communication skills. AA Degree or equivalent experience. Tech Savvy. Team oriented. Must show personal initiative for following guidelines.
Skills Preferred
1-2 yrs exp in call center preferred. AIRSCIRS Certification a plus +1hour. Familiarity with social service delivery systems strongly preferred. Bilingual in any language +1hr.