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Customer Account Specialist
Job ID:00004FMZ
Category:Customer Service
Location:CA Camarillo
Hours:40 Monday Friday 8AM to 5PM
Pay:$21.00 $23.00
Great opportunity in Camarillo CA
Job Description
Develop and maintain customer relationships with buyers and provide support for questions related to purchase orders, quotations, product queries, quality issues, and technical assistance. CSRs assist the Field Sales Representatives in meeting customer requests in a timely fashion, in support of companys unique selling proposition of quickness. Ensure that Order Confirmations are sent to customers within 24 hours of receipt of order. Update customer information within GP, including shipping information, shipping dates, and any other necessary information. Handle customer expedite requests. Work with customers through entire order lifetime. Provide quotations within 24 hours of receipt of the request. Create and maintain price lists for standard product. File customer specific documents accordingly in the shared Zion database. Maintain good relationships with all assigned customers, looking for additional opportunities to meet customer requests and needs. Utilize the Proactive Reorder Report to follow up with customers for new orders.Listen to the customer queries patiently and solve it. If the problem doesnt seem to solve, then forward the problem to the superiors. Prepare weekly shipping list every Friday. Drop shippers daily. All invoices must be completed and posted daily. Email tracking information to customers upon order shipment. Validate, process, and monitor customer RMAs. Ensure RMA process is completed in a timely manner. Read, understand and build part numbers. Complete competitor crosses. Provide basic technical support to the customers. Excellent communication skills, both written and verbal. Strong problem solving and good work ethic skills. Cooperation, ability to work in a team. The ability to stay organized and work at a fast pace while dealing with regular interruptions and multitasking. Strong attention to detail is a must. Aptitude to learn the technical details of the product.
Skills Required
At least 2 years of Customer Service andor Account Management experience.Experience in managing multiple projects, attention to detail and the ability to multi-task. Knowledge of ERP or CRM system. Proficient in MS Office Suite.
Skills Preferred
MS Dynamics GP, SAP CR