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211 Contact Specialist - Bilingual
Job ID:00004DRN
Catergory:Customer Service
Location:CA Camarillo
Hours:40 Monday Friday 10AM to 630 PM
Pay:$12.00 $12.00
Great opportunity in social services Camarillo CA
Job Description
Deliver high quality, professional information and referral services to contacts and actively support department functions. Assess contact needs, search online database for organizations that are capable of meeting those needs, provide contacts with referrals to multiple organizations and thoroughly document each contact. Provide high quality, multidimensional information and assistance services to contacts from multiple counties. Help each contact identify their health and human service needs.Use of multiple programs and databases for resource searches and information collection.Thorough documentation of each contact.Active participant in keeping resource database updated with accurate information about community resources.Follow-up and advocacy for contacts.Actively support team and management in maintaining and developing services.Report technical or programmatic issues as needed. Attend training sessions and staff meetings as needed.Work varied hours, including nights, weekends and holidays as needed. Extended hours as needed in times of disaster in any county served.
Skills Required
Excellent customer service skills required. Minimum of AA degree or equivalent experience. Must have strong skills in use of computer and telephone communication and documentation. Team oriented. Must show personal initiative for following guidelines
Skills Preferred
1-2 years experience in contact center preferred.AIRS CIRS Certification a plusFamiliarity with social service delivery systems strongly preferred.