|Interested? Email Us||Never Applied? Apply|
|Bilingual Customer Service Representative|
|Hours:||40 Monday to Friday 930am to 630pm|
|Bilingual Customer Service Representative needed|
The Bilingual Customer Service Representative responds to participant concerns, inquiries, and reports problems to supervisor or other departments such as Scheduling and Quality Assurance, by performing the following duties Talks with participants, family andor care providers, Regional Center personnel, and transportation vendors by phone high volume inbound and outbound calls to notify of service schedules, provide late bus notifications, respond to concerns and questions, obtain additional information to process service change requests, obtain and document additional information when a customer reports a concern or complaint. Other duties may be assigned.
HS Diploma or GED. Bilingual in EnglishSpanish. 2 years experience in a high volume call center. Proficient in Word, Excel, Access and Outlook. Tech savvy.
Background in Sociology, Psychology, Communication or related discipline preferred. Knowledge of Zultys Phone System.