Job Details

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Bilingual Customer Service Representative
Job ID:00004D58
Catergory:Customer Service
Location:CA Camarillo
Hours:40 Monday to Friday 930am to 630pm
Pay:$14.00 $14.00
Bilingual Customer Service Representative needed
Job Description
The Bilingual Customer Service Representative responds to participant concerns, inquiries, and reports problems to supervisor or other departments such as Scheduling and Quality Assurance, by performing the following duties Talks with participants, family andor care providers, Regional Center personnel, and transportation vendors by phone high volume inbound and outbound calls to notify of service schedules, provide late bus notifications, respond to concerns and questions, obtain additional information to process service change requests, obtain and document additional information when a customer reports a concern or complaint. Other duties may be assigned.
Skills Required
HS Diploma or GED. Bilingual in EnglishSpanish. 2 years experience in a high volume call center. Proficient in Word, Excel, Access and Outlook. Tech savvy.
Skills Preferred
Background in Sociology, Psychology, Communication or related discipline preferred. Knowledge of Zultys Phone System.